If you are not satisfied with the quality of prints or service(s) offered, please contact our customer care at support@picsmela.com. within two weeks of receipt.
If we verify that we have made an error or agree that manufacturing defects exist within the print product, we will re-run the order or issue a full refund.
Cancellation
Once print has been started or completed no refund can be given. If the order is cancelled prior to print (at artwork stage) the print order can be cancelled. In the event of cancellation prior to print any payment that have been taken will be refunded in full minus the cost for plating/imposing the artwork.
Return/Refund
Any item/s printed incorrectly by Picsmela will be refunded or reprinted at the customer’s request.
- All returns should be sent to Suite: 201(2nd Floor),65 Elephant Road, Dhaka 1205,Bangladesh. All return items should be clearly labelled, well packaged and proof of posting/sending should be obtained.
- Any item that is incorrect/faulty must be reported to Picsmela within 3 working days from date of receipt and information regarding the fault, quantity, invoice reference should be given.
- All items that are to be returned must be returned within 3 days after the initial 7 day notification period.
- All complaints will be dealt with within 3 working days from receipt. A full report will be supplied to the customer and remedial action and preventative action will be taken.
- Any material already used will be charged.
- If any order is cancelled, payment against such order will generally be refunded within 10 working days, but the refund process may take more time depending upon the payment service gateway provider’s clauses
- Provided that received cashback amount (if any) will be adjusted with the refund amount. The refund will be initiated within the same payment channel i.e. if the customer pays via bKash, then the customer will be refunded through bKash. The customer cannot be refunded via any other payment channel
- But Picsmela retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.
- In case of refunding card payment, the refund will be returned directly to the customer's debit/credit card if customer claims a refund to his bank. Then we will be informed about it via SSLCommerzBD and take necessary initiatives. Card payment can be refunded only to the card holder's account via bank and cannot be refunded partially as per policy.
- Shopping Credit / Reward Points cannot be cash refunded, only to be refunded as shopping credit/reward point